Covid-19

Alert Level 1: Suzanne and I have had the opportunity over the lockdown period to consider the future of our Flower shops. We have made the hard decision to close our Hokowhitu store after 20 years of trading. This is to take the pressure off our ageing parents and to give us more time to concentrate on growing fresh cut flowers for our Featherston Street store. 

We are still OPEN 7 Days at our original brick store on the cnr. Featherston and Albert Streets to bring you fresh cut flowers and beautiful bouquets. It is only a short drive down Albert St and we really hope to see you there. We thank you for your continued support. 

Margaret and Suzanne

DELIVERY INFORMATION

Hospital Deliveries:

If you wish to send a delivery to the PN Hospital, please check with the hospital which ward the patient is in as some wards do not accept flowers or plants, see list below. The Phone number for patient enquiries is 06 350 8770.

FLOWERS ALLOWED: WD26, WSU, MATY, DELSU, STAR 1, STAR 2

NO FLOWERS: WD23, WD24, WD25, WD27, WD28, CCU, WD29, ICU, MAPU, SSSU

 

Monday to Friday Deliveries:

A same day delivery service is provided for Local Palmerston North and Manawatu Areas if ordered by 2pm via the website  www.flowershops.net.nz. If ordering by phone a same day service for sending flowers is available if ordered by 3pm. Local and Rural deliveries are sent out on our own courier.

Outer regional areas are delivered on an overnight Courier Post service for next day delivery. Orders must be in by 2pm to get flowers on the overnight service that leaves at 4pm.

 

Rural Deliveries (Manawatu):

Rural deliveries are delivered by ourselves. They are charged out at $1 per km. We will contact you for an extra delivery charge if the address is outside delivery area. There is a minimum spend of $40 on flowers for rural deliveries.


Saturday Deliveries:

A same day delivery service is provided for the Palmerston North Area if ordered by 12pm via the website or phone.

Saturday Local and Rural deliveries are delivered by our own courier. 

 

Sunday Deliveries:

NO SUNDAY DELIVERIES except for MOTHERS' DAY and VALENTINES' DAY if this should fall on a Sunday.

 

Public Holiday Days:

We are CLOSED ON PUBLIC HOLIDAYS and DO NOT deliver on these days.

 

LOST Delivery:

In case of lost orders or your delivery has not arrived please contact us immediately so that we can investigate the issue. By email info@flowershops.net.nz or call the shop on 06 357 3320.

 

Returns and Refund Policy

If flowers arrive in an unsatisfactory condition and have been damaged by courier, please report within 24 hours. We will replace and make a time to re-deliver the order and collect the returning flowers. Due to flowers being a seasonal product, occasionally substitutions of flowers are necessary. If this is the case with the gift you have ordered, please bring it to one of our stores within 48hrs and one of our experienced florists will happily replace the items with flowers of equal or higher value. If we are unable to deliver your gift to the address provided, a full refund will be made back to you. Refunds will be returned in the original payment method.

 

Order Cancellation

To cancel and order please contact us immediately. By email info@flowershops.net.nz or call the shop on 06 357 3320. If the order has been processed and sent out we cannot cancel the order. If the order has been processed and not sent out we will make a full refund to your credit card or direct credit your bank account.

 

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